Shipping & Returns
We carry collections by Canadian designers who respect the planet, people and process of careful creation. They make high quality products in small batches, limited edition, and made-to-order. This can take a bit a time, which we think is a beautiful thing. On each product page, please note the unique preparation time for each item.
INLAND offers free regular shipping across Canada on all orders over $150.
We all have a responsibility to reduce our carbon footprint. High return and exchange rates place a heavy burden on the environment. We encourage you to make thoughtful, careful decisions about your purchases, using the sizing charts provided.
Shipping Rates
| Canada | ||
|---|---|---|
| Orders over $150 | Standard (3-7 days) | Free |
| Orders under $150 | Standard (3-7 days) | $8 |
| Orders under $150 | Express (1-3 days) | $15 |
| USA | ||
|---|---|---|
| All orders | Standard (5-10 days) | $30 + applicable duties |
| International | ||
|---|---|---|
| If you live outside of Canada or the USA and would like to place an order, please email us including your address and a link to the item(s) you would like to purchase. |
Terms
Respecting the design process, all sale items, made-to-order and specially marked products are final sale. Exchanges are available for some items. Please email us in advance to confirm.
Once your order is placed, you will receive an email confirmation with your order reference number and address. Please confirm your shipping address is correct and email us right away if not. We are unable to redirect goods once they are in transit and orders returned due to an invalid address will incur an additional shipping charge. Once your order is shipped, you will receive a second email confirmation with your tracking number.
Packages come directly from designer's studios and therefore may arrive from multiple locations, taking varying times to arrive.
Shipping dates on all orders are estimated, not guaranteed. Orders shipped to P.O. boxes and remote areas can only be sent through standard shipping and may take longer.
Returns & Exchanges
Returns and exchanges are offered on most items, but not all. Please check the product page under "Shipping" for any unique terms. All sale items, made-to-order, and specialty marked products are final sale.
To initiate a Return or Exchange:
- Items must be in their original condition, unworn, unwashed, unaltered and with tags fully attached.
- Email us at hello@madeinland.ca within 7 days of receiving your order stating your order number, listing the item(s), and whether you wish to return or exchange.
- We will send you the shipping address to return the item directly to the designer.
- Customers are responsible for return shipping charges. A tracking number for the shipment must be provided within 3 days of receiving the return address details. Items will be sent back to you as final sale otherwise. For exchanges, the new item will be shipped back to you at no charge. After one exchange, sales are final.
- Once the item has been received and confirmed to be in its original condition, your refund will be made in the form of the original payment.
Customer Support
We’re here to help. Email us any time for support, with questions, or to share your thoughts about our products or service.
By placing an order with us, you understand that neither INLAND or the designer shall be liable for any delays, damages or lost packages as a result of the shipping process. If an item becomes damaged after use or wear by no fault of your own, email us with images and a description of the issue. We will work with you to ensure a solution.
We aim to impress you throughout your shopping journey. Please email us to let us know how we can improve your experience.